Returns Policy

Royal Trust Bazaar

Our Commitment to Your Satisfaction

At Royal Trust Bazaar, we want you to be completely satisfied with every purchase you make from our collection. We understand that when you shop for fine products from the Royal Trust Bazaar collection, you are investing in quality, heritage, and craftsmanship. Should you find that an item is not entirely right for you, we are here to help.

This Returns Policy outlines your rights and the process for returning items purchased through royaltrustbazaar.com. Please read this policy carefully before making your purchase.

Your Right to Cancel

If you are contracting as a consumer, you have the right to cancel your order for goods within fourteen (14) working days, beginning on the day after you received the goods. This cooling-off period allows you to examine your purchase and ensure it meets your expectations.

To exercise your right to cancel, you must inform Royal Trust Bazaar of your decision by submitting a cancellation request through our website. Your notice must clearly state your order number, the item(s) you wish to return, and the reason for cancellation.

Once we receive your valid cancellation notice, we will confirm receipt by email and provide you with instructions for returning the goods. You must return the goods to us immediately and in the same condition in which you received them.

Conditions for Returns

To be eligible for a refund, all returned items must meet the following conditions:

  • The item must be unused, unmarked, and in its original condition
  • The item must be returned in its original packaging, including all protective materials
  • All original tags, labels, and certificates must be attached
  • The item must be accompanied by the original sales invoice or order confirmation
  • The return must be initiated within the specified timeframes outlined in this policy

Royal Trust Bazaar reserves the right to refuse a refund or to deduct from the refund amount if the returned goods show signs of use, damage, or are missing original components.

Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned unless they are faulty. These include:

  • Pierced earrings
  • Face coverings and masks
  • Items that have been personalised or customised specifically for you
  • Items that have been unsealed after delivery where health protection or hygiene reasons apply
  • Items that are, by their nature, inseparably mixed with other items after delivery

Please note that alcoholic products cannot be returned under any circumstances due to licensing restrictions.

Faulty or Incorrect Items

Royal Trust Bazaar takes great care in quality-checking and packaging every item before dispatch. However, in the unlikely event that you receive an item that is faulty, damaged, or incorrect, we sincerely apologise.

If you believe you have received a faulty or incorrect item, you must notify us within fourteen (14) days of the delivery date. Your notification should include:

  • Your order number
  • A clear description of the fault or issue
  • Photographic evidence showing the defect or incorrect item
  • Your name and contact details

Upon receiving your claim, Royal Trust Bazaar will assess the matter promptly. Where we accept that the goods are faulty or incorrect and that we are liable for the claim, we will, at our option:

  • Replace the goods free of charge, subject to availability
  • Issue a full refund of the purchase price

Our liability for faulty or incorrect goods is limited to the remedies set out above. We shall have no further liability to you for any indirect or consequential loss arising from such faults.

Returns Process

To initiate a return, please follow these steps:

  1. Log in to your account on royaltrustbazaar.com and navigate to your order history
  2. Select the order containing the item(s) you wish to return
  3. Complete the returns request form with the required information
  4. Submit your request and await our confirmation email
  5. Once your return is authorised, carefully package the item(s) securely in the original packaging
  6. Include the original sales invoice inside the package
  7. Send the package to the address provided in your confirmation email

We strongly recommend that you obtain proof of postage when returning items, as Royal Trust Bazaar cannot be held responsible for items lost or damaged in transit.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the conditions set out in this policy. Following inspection, we will notify you of the status of your refund.

If your return is approved, we will process the refund to the original payment method used at the time of purchase. Please note that:

  • Refunds will be issued within thirty (30) days of our receipt of your valid cancellation notice
  • Refunds will be made in UK Pounds Sterling
  • The refund amount will equal the price paid for the goods at the time of purchase
  • Your bank or card issuer may take additional time to credit your account

Royal Trust Bazaar does not offer exchanges. If you wish to purchase a different item, please return the original item for a refund and place a new order for the desired item.

Unauthorised Returns

Items returned to us without prior authorisation, or items that do not meet the conditions outlined in this policy, may be rejected and returned to you at your expense. Royal Trust Bazaar reserves the right to refuse refunds in such cases.