Frequently Asked Questions
Royal Trust Bazaar
About Royal Trust Bazaar
What is Royal Trust Bazaar?
Royal Trust Bazaar is an exclusive online marketplace dedicated to offering a carefully curated selection of authentic products from the distinguished Royal Trust Bazaar collection. We bring heritage, craftsmanship, and timeless elegance to discerning customers worldwide through our secure platform at royaltrustbazaar.com.
Are your products authentic?
Yes, absolutely. Every item sold on royaltrustbazaar.com is genuine and sourced directly from the official Royal Trust Bazaar collection. We take authenticity and quality seriously, and we stand behind every product we sell.
Do you ship internationally?
Yes, we ship to customers around the world. During the checkout process, you will be able to select your country from our list of available destinations. Please note that delivery times vary by location and shipping method selected.
Ordering
Do I need to create an account to place an order?
While you can complete your purchase as a guest, creating an account on royaltrustbazaar.com offers several benefits. You can track your orders easily, view your purchase history, save your delivery preferences, and manage your returns more efficiently. Account creation is quick and free.
Can I change or cancel my order after it has been placed?
Once an order has been submitted and payment has been processed, it enters our dispatch system immediately and cannot be stopped or changed. This includes modifications to delivery address, items, or cancellation requests. If you no longer wish to keep the items, you may return them in accordance with our Returns Policy after receipt.
How do I know if my order has been confirmed?
After you successfully place your order, you will receive an order confirmation email sent to the address you provided during checkout. This email confirms that we have received your order and are processing it. If you do not receive this email within a few hours of ordering, please check your spam folder or contact us through our website.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, Delta, Maestro, and Visa Electron. All transactions on royaltrustbazaar.com are processed in UK Pounds Sterling. Your bank or card issuer will determine the exchange rate applied to your local currency.
Is 3D Secure required?
Yes. We participate in the 3D Secure programme, including Verified by Visa and MasterCard SecureCode. This technology helps protect you against unauthorised use of your card. When prompted, please enter your 3D Secure password to complete your transaction. Royal Trust Bazaar does not have access to your 3D Secure password.
Delivery
When will my order be dispatched?
We aim to dispatch all in-stock items within 1-2 business days of receiving your order. You will receive a shipping confirmation email once your order leaves our facility, which will include tracking information where available.
Can I change my delivery address after placing an order?
Unfortunately, delivery information cannot be modified once an order has been placed. Please ensure all details are correct before completing the checkout process. If an item is returned to us due to an incorrect address provided by the customer, we will contact you to arrange reshipment.
What happens if I am not home when my parcel arrives?
Most carriers will leave a notification card with instructions for redelivery or collection from a local depot. Specific procedures vary by carrier and destination. We recommend checking the tracking information provided in your shipping confirmation email for the most accurate details.
What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided in your shipping confirmation email. If you require further assistance, you may submit an inquiry through our website. Claims for non-delivery must be made within twenty-eight (28) days of the purchase date.
Returns and Refunds
What is your returns policy?
We want you to be completely satisfied with your purchase. If you are not entirely happy, you may return unused and unmarked items in their original packaging, with the original sales invoice, within twenty-eight (28) days of the purchase date. Please review our full Returns Policy on royaltrustbazaar.com for complete details and conditions.
Can I exchange an item for a different size or colour?
Regretfully, Royal Trust Bazaar does not offer direct exchanges. If you wish to purchase a different item, please return the original item for a refund in accordance with our Returns Policy and place a new order for the desired item through our website.
Are there any items that cannot be returned?
Yes, due to hygiene reasons, pierced earrings and face coverings cannot be returned unless they are faulty. Additionally, alcoholic products cannot be returned under any circumstances. Items that have been personalised or customised specifically for you are also non-returnable.
How long does it take to receive my refund?
Once we receive and inspect your returned item, we will process your refund within thirty (30) days of receiving your valid cancellation notice. The refund will be issued to the original payment method used at the time of purchase. Please note that your bank or card issuer may take additional time to credit your account.
What should I do if I receive a faulty or incorrect item?
We sincerely apologise if you have received an item that is faulty, damaged, or incorrect. Please notify us within fourteen (14) days of the delivery date through our website. Include your order number, a clear description of the issue, and photographic evidence. We will assess your claim promptly and advise you of the resolution.
Account and Technical Support
I forgot my password. How can I reset it?
On the login page of royaltrustbazaar.com, click the “Forgot Your Password?” link. Enter the email address associated with your account, and we will send you instructions to reset your password securely.
Is my personal information secure?
Yes, protecting your privacy and personal data is extremely important to us. Royal Trust Bazaar implements appropriate technical and organisational security measures, including encryption software, to safeguard your information. We process your data in accordance with the Data Protection Act 2018 and our Privacy Policy.
Why are cookies used on your website?
We use cookies to personalise your experience, provide social media features, analyse our traffic, and serve relevant advertising. Some cookies are strictly necessary for the website to function, while others require your consent. You can manage your cookie preferences at any time through our Cookie Declaration on royaltrustbazaar.com.
General
Do you offer gift wrapping?
Yes, many items in our collection are eligible for gift wrapping services. This option will be presented to you during the checkout process where available. Please note that additional charges may apply for this service.
Are the prices on your website inclusive of VAT?
Yes, all prices displayed on royaltrustbazaar.com are quoted in UK Pounds Sterling and include VAT where applicable. Customers outside the United Kingdom may be subject to local taxes and import duties, which are the responsibility of the customer and not collected by Royal Trust Bazaar.
How can I provide feedback about my experience?
We value your feedback. You may submit comments, suggestions, or inquiries through our website. Your input helps us continually improve our products and services.